VIP Service Representative (partner services)

Job description

Unique, exciting, fun-loving, and fast-growing – Welcome to Docler Holding! Since launching in 2001, we have created products and experiences that entertain millions of people across the globe. We now serve more than 50 million users a day and are consistently amongst the top visited websites in the world with following in the millions!

Some of our top-ranking websites include:

  • Livejasmin.com, a market leader in the live streaming industry
  • Jasmin.com, a platform that helps people make authentic connections
  • Oranum.com, a pioneer in the online esoteric space and the world’s biggest live esoteric site
  • BeMyFan.com, a link sharing tool that helps influencers connect with their fan
  • Bimbim.com, an innovative, mobile -focused platform for content creators

Our fantastic VIP Partner Services team is growing so we are looking for new team members. The ideal candidate is someone who is humble and hungry for success, collaborates well, love to talk to clients and able to understand the urgency of their business needs. We believe exceptional customer service is about putting people at the center, not cases or tickets. We are looking for awesome people who are open-minded, passionate and take pride in the ownership of their tasks while functioning fully in a team setting.


With us, you will…

  • Create a wonderful partner experience as you understand that making a partner happy is crucially important to a business's success
  • Handle incoming inquires on various channels of assigned business partners in order to satisfy their needs and increase their revenue
  • Be the primary point of contact and build long-term relationships with assigned business partners
  • Evaluation of business' partners needs and suggest our solution to meet mutual objectives
  • Be creative, friendly, and solution-oriented with business partners and colleagues
  • Look for ways to constantly improve processes

Requirements

What we expect from you...

  • Ideally 1-2 years of customer support experience dealing with complex issues, troubleshooting and problem solving
  • Excellent verbal & written language skills and practical experience in English
  • Outstanding communication and representation skills to represent the company on different events (international travelling opportunities)
  • Exceptional writing abilities to provide clear and empathetic customer support through email and live chat
  • Flexibility when it comes to working hours, as our shifts can be day or night
  • Great sense of humor and ability to work under pressure
  • Be legally authorized to work in Hungary


In return, you will get…

  • We're offering a range of 460,000 HUF - 510,000 HUF (gross/month) for this position
  • Great work-life balance opportunities
  • As many as 35 days a year paid day offs (on top of your holidays). That's about 3 days less work days per month!
  • With a flexible shift schedule, combining your rest days with only 3 holidays you can even have 10 days continuous rest time!
  • We offer an overwhelming amount of breaks and the possibility for shorter shifts
  • We’ll make sure you're eating well and feeling great, but on the days you don’t feel so great, we’ve got you covered with private health insurance
  • You are more than welcome to park for free in our protected parking lot
  • On your first day of work, bring a duffel bag! We are going to load you up with gifts and goodies
  • Last but not least…you’ve probably already guessed that the vibe in our workplace is friendly and fun… but that’s a bit of an understatement.
  • Home Office
  • Free fruit
  • In-house catering possibilities
  • Sporting possibility

For us the health of our colleagues and candidates is the most important, therefore our recruitment and the entire onboarding process is solved via online tools (e.g. video interview) without personal meetings. We are still very happy to receive and review your application.


Docler Group is an equal employment opportunity employer. We consider individuals for employment based on their skills, abilities and experience. We thrive to attract and hire a strong, talented and diverse workforce, prohibiting discrimination based on race, color, religious or political beliefs, age, nationality, physical, mental or developmental disability, gender, sexual orientation.


DISCLAIMER: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.


NOTE: Docler Group does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency without prior approval from our Legal and Recruiting Department to be unsolicited, and such submissions will not be recognized for purposes of “ownership” of the candidate.

We are in it for the long haul so your future is safe with us.

We are always on the lookout for fresh talent to join our #doclersquad!