Unique, exciting, fun-loving, and fast-growing – Welcome to Docler Group which is the umbrella company of Byborg Enterprises! Since launching in 2001, we have created products and experiences that entertain millions of people across the globe. We now serve more than 50 million users a day and are consistently among the top visited websites in the world with following in the millions!

Our top-ranking websites include:

• LiveJasmin.com, a market leader in the live streaming industry
• Jasmin.com, a platform that helps people make authentic connections
• Oranum.com, the pioneer and largest global online esoteric space
• TwinRed, a leading service provider in the digital advertising sector

We are looking for someone who would love to help our customers. You should enjoy making complicated situations simple and painless and have a passion for our products. You’ll be responsible for providing unique customer service related to our web services. You’ll also help us interact with customers via live chat, create and edit knowledge database. In addition, you may be expected to pick up the phone as needed to help customers answer more complex questions, however, 90% of customer engagement is via email or live chat. You’ll work in three shifts but with exceptional conditions which is only available at our company in Hungary.

You’ll be expected to answer about 50-75 emails/inquiries per day once you’re fully up to speed (3-5 months or thereabouts). This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load – you’ll get all the help you need along the way!

With us, you will…

• Customer support in English via chat
• Content management and monitoring to support our industry-leader website
• Increasing customer satisfaction by using professional customer support techniques

• Customer service experience is a plus
• Upper intermediate written English language skills
• Fast-typing skills, ability to write with at least 220 characters per minute speed. Blind typing is a plus
• Ability to empathize with and prioritize customer needs
• Ability to adjust communication according to the client's level of knowledge and their emotional state
• Effective problem solving skills including decision making and time management.
• Creative thinking and proactive working style
• Ability to multi-task
• Work effectively on your own and as part of a team
• Flexibility to work in rotating shifts
• High school graduation

• We're offering a range of 520,000 HUF - 570,000 HUF (gross/month) for this position
• An exceptional compensation package (All You Can Move sport pass, a yearly 500.000 Huf /year cafeteria package) 
• Private health insurance for when you don’t feel so great
• The opportunity to see your work directly contribute to the success of the company
• We want you to grow with us, so we offer the opportunity to attend conferences, technical workshops, trainings, and meetups, along with certification possibilities
• Company branded merchandise (goodies)
• And finally, a fun, professional, and collaborative work culture where we guarantee there is never a dull day

Docler Group is an equal employment opportunity employer. We consider individuals for employment based on their skills, abilities and experience. We thrive to attract and hire a strong, talented and diverse workforce, prohibiting discrimination based on race, color, religious or political beliefs, age, nationality, physical, mental or developmental disability, gender, sexual orientation.

DISCLAIMER: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. 

NOTE: Docler Group does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency without prior approval from our Legal and Recruiting Department to be unsolicited, and such submissions will not be recognized for purposes of “ownership” of the candidate.

We are in it for the long haul so your future is safe with us.

We are always on the lookout for fresh talent to join our #doclersquad