Junior IT Support & Service Desk Administrator

Job description

Unique, exciting, fun-loving, and fast-growing – Welcome to Docler Holding! Since launching in 2001, we have created products and experiences that entertain millions of people across the globe. We now serve more than 50 million users a day and are consistently amongst the top visited websites in the world with following in the millions!

Some of our top-ranking websites include:

-Livejasmin.com, a market leader in the live streaming industry

-Jasmin.com, a platform that helps people make authentic connections

-Oranum.com, a pioneer in the online spiritual space and the world’s biggest live spiritual site


The Jr. IT Support & Service Desk Administrator will provide outstanding service to Docler colleagues onsite or remotely, managing all forms of hardware and software support.


The role

  • You will be our Support-Ninja who will rescue our users from technical issues on a day-to-day basis, and take necessary steps to troubleshoot, fix or escalate to the next level
  • Users may seek your help in various forms - face-to-face, skype, phone, mail, or service desk system – but that’s not a problem for a Ninja
  • You will create and maintain the rule book a.k.a. our Standard Operations Procedures to help curate an up-to-date knowledge database
  • You will share information through the power of multi-messages with the Docler Squad, informing them of important news as required
  • You will help resolve backlog for incidents & SRs, report progress to users and track root cause analysis
  • You will deliver fantastic tutorials for users to help them transition from ‘beginner’ to ‘expert’ with ease
  • You will be heavily involved with diagnosis, maintenance, repair, installation, recovery, inventory and more…..if all of the above excite you, you’re at the right place!


Requirements

We'd love to meet someone with...

  • Proven work experience as Desktop Support Engineer or Support Technician? We are looking for you!
  • Excellent knowledge of Windows \ Mac configurations to be able to troubleshoot any hardware or software issue
  • Ability to solve complex hardware and software issues that will leave us amazed. There is (almost) nothing that you can’t do
  • Good understanding how to troubleshoot network issues (DHCP, DNS, Ping, traceroute, nc)
  • If you have all the above, AND knowledge of a scripting language like Python, we will be rolling out the red carpet
  • Knowledge of JAMF and SCCM. A HUGE plus if you also have a ITIL: Foundation certification
  • Creative thinking with a side of hustle. You are ready to move mountains to find solutions for users
  • An inherent desire to help people. You are extremely customer focused and get compliments on your work ethic
  • An ability to manage a significant volume of inquires with calm and ease. Your zeal is infectious
  • Good written and verbal communication skills. English is a must, and any other language is a big bonus


What’s in it for you

  • The opportunity to have huge and amazing influence, in what we know will be a career-defining role.
  • The skills and experience you bring add to our collective strength. In addition to all the exciting things that lay in store for you, we offer an attractive compensation package along with a generous relocation package to help you move.
  • We take pride in ensuring that you remain healthy and offer private health insurance for when you don’t feel so great.
  • We believe in working hard as well as taking time off to recharge. On top of the 26 days of annual leave, you get additional days the longer you work with us.
  • And lastly, a fun, friendly and collaborative work culture where we guarantee there is never a dull day!


Docler Holding is an equal opportunity employer. We believe in the power of a diverse team and we strive to create an inclusive environment that helps everyone be their authentic selves at work. Our squad is made up of more than 30 nationalities and it is this diversity that makes us who we are today.

Join the #DoclerSquad to create new and exciting things, to have fun, and help shape the #LifeAtDocler.


Are you ready to unleash your power?

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