IT Support & Service Desk Administrator

Job description

Unique, exciting, fun-loving, and fast-growing – Welcome to Docler Holding! Since launching in 2001, we have created products and experiences that entertain millions of people across the globe. We now serve more than 50 million users a day and are consistently amongst the top visited websites in the world with following in the millions!

Some of our top-ranking websites include:

-Livejasmin.com, a market leader in the live streaming industry

-Jasmin.com, a platform that helps people make authentic connections

-Oranum.com, a pioneer in the online spiritual space and the world’s biggest live spiritual site


The IT Support & Service Desk Administrator will provide outstanding service to Docler colleagues onsite or remotely, managing all forms of hardware and software support.


The role

  • Fixing incidents with OLA (operating level agreement) conditions otherwise escalate it to the next level support
  • Users support for any IT problem via any communication method (face-to-face, skype, phone, VoIP, IM, Email, JIRA Service Desk system) with high loyalty to the VIP consumers
  • User accounts administration (Active Directory)
  • Creation of software packages with SCCM for Windows and JAMF for Mac
  • Maintain documentation (knowledge database) among the entire support team, keep it up to date, create Standard Operating Procedures
  • Resolve backlog for incidents & SRs, report progress to end-users, and track root cause analysis
  • Installation, configuration, operation, and maintenance of systems hardware and related infrastructure (amount of PCs – 350 +)/ troubleshooting (Windows 10, Mac)
  • Carry out maintenance work of hardware and ensure that system hardware, operating systems work properly
  • Keep hardware equipment inventory list up to date in database CMDB
  • Systems and application software troubleshooting when necessary
  • Video conferencing support - MS Teams & Logitech tap
  • Writing User manuals for internal employees
  • Maintain and support existing servers
  • Participation in various IT projects
  • Office’ IT Infrastructure maintenance
  • Other senior management orders\assignments

Requirements

We'd love to meet someone with...

  • Excellent knowledge of PC/laptop components and the experience in assembling PC/laptop
  • Running hardware and office equipment diagnostics, maintenance, and troubleshooting
  • Proficient administrator OS Windows
  • Proficient administrator OS Mac (JAMF)
  • Excellent interpersonal and communication skills
  • Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
  • Builds strong customer relationships and creates processes with customer viewpoint
  • Strong analytical skills – strong problem-solving skills, communicates in a clear manner and · effectively evaluates information/data to make decisions
  • Anticipates obstacles and develops plans to resolve
  • Broad understanding of IT Infrastructure and support processes
  • Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience, and/or industry activities
  • Change-oriented – actively generates process improvements
  • Supports and drives change and confront difficult circumstances in creative ways


What’s in it for you

  • The opportunity to have huge and amazing influence, in what we know will be a career-defining role.
  • The skills and experience you bring add to our collective strength. In addition to all the exciting things that lay in store for you, we offer an attractive compensation package along with a generous relocation package to help you move.
  • We take pride in ensuring that you remain healthy and offer private health insurance for when you don’t feel so great.
  • We believe in working hard as well as taking time off to recharge. On top of the 26 days of annual leave, you get additional days the longer you work with us.
  • And lastly, a fun, friendly and collaborative work culture where we guarantee there is never a dull day!


Docler Holding is an equal opportunity employer. We believe in the power of a diverse team and we strive to create an inclusive environment that helps everyone be their authentic selves at work. Our squad is made up of more than 30 nationalities and it is this diversity that makes us who we are today.


Join the #DoclerSquad to create new and exciting things, to have fun, and help shape the #LifeAtDocler.


Are you ready to unleash your power?

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