IT Process Analyst

Job description

Curious about the technologies powering some of the most visited websites in the world? Build products, ranking in top 35 in Alexa, serve 50 million users daily, operate 2,000 servers and 6 data centers. has become outstanding and market leader in the live streaming industry. is the place where people can connect authentically. is the pioneering innovator in the online spiritual world and has become the world’s biggest live spiritual site.

Wait no longer to see the career that Docler can bring you in Luxembourg or Budapest. Be part of our family, a diverse working environment with over 30 nationalities.


With us you will...

  • Examine current IT systems
  • Define application problems by meeting with clients, evaluating procedures, and examining processes
  • Provide references and provide written documentation for them
  • Translate specifications from non-technical, overview requirements to highly technical specifications – or vice-versa
  • Create specifications for new or modified systems
  • Meet with other members of our IT staff, like programmers, to produce new systems
  • Implement new systems
  • Perform IT risk assessments for key business areas  
  • Provide support and guidance to departments/ business units on how to handle new opportunities
  • Talk to users to identify and gather IT requirements
  • Analyse and assess how the business complies to rules and regulations, and inform departments/business units of urgent issues
  • Analyse and evaluate IT processes, workflows, and control processes 
  • Identify loopholes in our IT processes and recommend solutions
  • Test new IT systems to ensure their proper performance
  • Create and update IT relevant policies
  • Create IT-relevant references and monitor their execution


What we expect from you...

  • 5+ years of experience in a relevant position
  • ITIL certification is a plus (or similar IT services management best practices framework)
  • Strong analytical skills
  • Attention to detail
  • Teamwork skills
  • Interpersonal skills
  • Flexibility
  • Adaptability
  • Fundamental knowledge about Business Process Management or Engineering (BPM / BPE)
  • Skills in drafting data flow diagrams
  • An understanding of the principles of Change Management, Access Management, and IT operations.
  • Fundamental knowledge about the Payment Card Industry
  • Fluent English both verbal and written
  • Technical writing skills – practice in writing policies, procedures, standards, and process documents
  • Written and verbal communication skills


In return, you will get…

  • Relocation package and possibility of moving assistance by a relocation agency
  • Multicultural team with 30+ nationalities
  • Creative office with chill rooms located in A prestigious area of Kirchberg.
  • Private health insurance, meal vouchers, additional holidays based on length of employment, daily fruits, tea, coffee, and vitamins

We are in it for the long haul so your future is safe with us.

We are always on the lookout for fresh talent to join our #doclersquad!


As well as...

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